Combining Parcel Lockers with Staffed Collection and Delivery Points: An Optimization Case Study Using Real Parcel Delivery Data (London, UK)

Delivering parcels to collection and delivery points (CDPs) is often seen as a better option compared with home delivery. However, if the demand inhomogeneous, either parcel locker utilization or service level (i.e., number of that can be delivered) low. Either situation would reduce financial viability. This paper compares two options increase utilization, namely: (i) modular lockers numbers adjusted periodically depending on demand) (ii) combining staffed CDPs. The latter has advantage low investment cost CDPs per lockers. Secondly, calculates optimal at CDP, assuming all are placed in CDP full. method was applied data collected by company London. using real world over one year it includes seasonal daily changes demand. decision support accounts for not being picked up customers day, returned deliveries, net present value (NPV) investment. shows having enough 100% 80% doubles required because inhomogeneity In addition, fixed offers greater benefits this case study.